SCASPA CONTINUES TO INVEST IN THE DEVELOPMENT OF HUMAN RESOURCES
6/14/2009

Basseterre, St. Kitts – June 4, 2009 - As part of its human resource development, SCASPA continues to invest heavily in staff training. To this extent, the Pilots in the Marine Department have started training and are now one step closer to receiving their certification. The course runs from May-July 2009 and is being conducted by facilitators from the Caribbean Maritime Institute in Jamaica. Four (4) modules will be tutored in St. Kitts, and then the pilots will travel to Jamaica to complete the practical.

To enhance the travel experience, SCASPA conducted a one day customer service workshop for frontline employees at the Robert Llewellyn Bradshaw Airport. The seminar that was held at the Frigate Bay Resort did not attract only participants from the Authority, but also employees from stores, Customs, Immigration and one Fixed Base Operation (FBO). “Creating Service Excellence” was the theme of the seminar which was facilitated by Mrs. Delcia Bradley-King, Head, Corporate Affairs and Public Relations at SCASPA. She emphasized the importance of consistent high quality service. Some of the topics discussed were Reality of Customer Service, Developing a Customer Friendly Approach, Telephone Customer Service, Handling Challenging Situations and Creating Service Excellence. The participants were engaged in stimulating discussions and group activities including role plays.

The Operations Department has also been active in the development of employees by conducting in-house training of Tally Clerks. Mr. Kirtley “Ziggy” Maynard, Operations Co-ordinator, trained the clerks to be more efficient and effective. The department deemed the training important to ensure that the employees are capable of describing cargo accurately, retrieving tallied goods in a timely manner and by extension delivering quality service. The main topic of the training was Guide to Effective Tallying.

In collaboration with the Human Resource Department, the Operations Department also organized a series of monthly lectures to the Dockers and Operators. Presenters engaged the employees in interesting discussion on topics such as: Goal Setting, Men’s Health, Money Management, The Importance of Good Partnering and Fathering as well as HIV/AIDS.

SCASPA also invests in overseas training and recently sent two employees from the Aeronautical Information Service (AIS) Department on a three (3) month training course in Barbados. Both were exposed to training that relates to navigational, meteorology and International Civil Aviation Organization (ICAO).

These seminars are testimony of SCASPA’s intention to assist staff to perform their roles effectively and by extension live up to the Mission Statement, “SCASPA with highly trained and motivated staff provides safe and secure air and sea ports services for its customers in accordance with international standards and best practices to ensure sustainable growth and development.”

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